As we know ordering online can be tricky, returns or exchanges can be easily made 14 days after you receive your order. All you have to do is send us an email at firstname.lastname@example.org and let us know the issue / why you need to send your item back. If your item is damaged we do ask that you provide a photo in your email. Shipping cost to send the item back to us is on the customer, however if you are sending your item back for a full refund, we will refund you for the full *original* order total including shipping. Please keep in mind items must be in the condition they were in when you received them. Items must have the tags attached and can not have been worn or altered in any way. You will be provided with a refund after we receive the order back and ensure they are in the condition stated above. All jewelry, accessories and ANY promotional/sale items are FINAL SALE.
If you ordered a monogram item, because of the custom nature of these products we cannot issue a refund, BUT can easily remake any items at a discounted rate of 30% off the original product price. If the product had an error at our fault (wrong initials, size, etc. other than what was listed on the order sheet) we will issue a FULL refund OR provide a replacement at no charge. Please be aware we can not be held responsible for the wrong size selected and shown on your order sheet OR the wrong initials provided. We ask that all instructions below every listing are followed to complete your purchase correctly. Keep in mind if you are having issues with the website or ordering, you can always contact us at email@example.com where you will receive a quick response.
Thank you for choosing SB&B! xo, Megan